Refunds & Cancellations
Last updated: 31 July 2026
Scope
This policy covers paid consultations offered by AutoOrch Digital: Portfolio Allocation Session, Break-Even Review, and Position Sizing Walkthrough. It does not cover third-party software store purchases.
Eligibility
Refunds apply to fees paid directly to AutoOrch Digital for a booked session. Informational prices on the site are not charges.
Timeframe
Cancel at least 48 hours before the scheduled start for a full refund of fees paid for that session. Cancellations inside 48 hours are eligible for a 50% refund or one free reschedule within 30 days, at your choice.
Full and partial refunds
- Full refund: cancellation ≥ 48 hours ahead, or if we cancel and you decline a new slot.
- Partial refund (50%): late cancellation inside 48 hours when you do not reschedule.
- No refund for no-shows without notice.
Non-refundable items
Deposits may be non-refundable when stated on the invoice if the slot was held exclusively for you and cancelled late. Work already delivered (completed worksheets after a finished session) is non-refundable.
Process
Email info@autoorch.digital with your name, session date, and reason. We confirm eligibility within three business days.
Processing time and method
Approved refunds are returned by the original payment method within 10 business days. Bank timelines may add a few days.
Rescheduling
One complimentary reschedule is allowed if requested ≥ 24 hours ahead. Further changes may require a new booking.
Work already started
If a remote session has begun and you leave early for personal reasons, the session is considered delivered. If technical failure on our side prevents completion, we offer a free restart or a full refund.
Materials
Editable worksheets from a completed paid session remain yours; we do not claw back files when a separate future booking is cancelled.
Contact for refund requests
info@autoorch.digital · +82 2-720-4600 · 50 Jong-ro 1-gil, Jongno-gu, Seoul 03142